How Local Law Shapes Access
Our policy follows local law first. When access or eligibility is discussed, it depends on local law and is available only where local law permits. That rule covers account creation, logins from a new device, and any request to keep an account active after a change
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in contact details. If a payment trail needs checking, we match the reference to the account that sent or received it, including DANA, OVO, GoPay, and QRIS. Cookies help keep the session open when you switch from mobile browser to desktop, and they help us spot
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a login that does not match the usual device pattern. We keep the record needed for tax, audit, dispute, and fraud checks, then move it out of active use when the retention period ends. If a request cannot be completed, we tell you which account step
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or document is missing.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.